IT Support

Account Access & Passwords

• Managing Your Account Security Settings
• Setting Up and Managing Multi-Factor Authentication (MFA)
• How to Reset Your Password
• Troubleshooting Account Login Issues

Software & Applications

• Installing and Managing Software Applications
• Getting Started with Microsoft Teams
• Microsoft Office 365 and Teams Support
• Troubleshooting Okta SSO Application Errors
• Resolving Software and Application Issues

Hardware & Equipment

• Requesting IT Equipment and Accessories
• Setting Up Your New Work Computer
• Requesting IT Equipment and Accessories
• Setting Up Your New Computer or Device
• Troubleshooting Hardware and Equipment Issues

Network & Connectivity

• Remote Access and VPN Setup Guide
• Troubleshooting Wi-Fi Connection Issues
• Accessing Shared Drives and Network Resources
• Connecting to Company VPN
• Resolving Network and Connectivity Issues