How to Reset Your Password

Need to change or reset your password?

Follow these instructions to securely reset your password and regain access to your account.

When to Reset Your Password

You should reset your password if:

• You've forgotten your current password
• Your password has expired
• You suspect your account has been compromised
• You're required to change it for security compliance
• You've been notified of suspicious activity on your account

Self-Service Password Reset

Step 1: Access the Password Reset Page

1. Go to your company's login page
2. Click the "Forgot Password" or "Reset Password" link
3. Enter your corporate email address or username
4. Click "Submit" or "Continue"

Step 2: Verify Your Identity

You'll be asked to verify your identity using one of these methods:

• Email verification code sent to your registered email
• SMS code sent to your registered phone number
• Security questions you previously set up
• Authentication app confirmation

Step 3: Create Your New Password

When creating your new password, make sure it meets these requirements:

• At least 12 characters long (or your company's minimum requirement)
• Contains uppercase and lowercase letters
• Includes at least one number
• Contains at least one special character (@, #, $, etc.)
• Is different from your previous passwords
• Doesn't contain your name, username, or common words

Step 4: Confirm and Sign In

1. Enter your new password
2. Re-enter it to confirm
3. Click "Reset Password" or "Change Password"
4. Wait for confirmation that your password has been changed
5. Sign in with your new password

Password Reset Not Working?

Not Receiving Reset Email

If you don't receive the password reset email:

• Check your spam or junk folder
• Wait a few minutes, as emails may be delayed
• Verify you entered the correct email address
• Add your IT department's email domain to your safe senders list
• Try requesting another reset email

Reset Link Expired

If the reset link has expired:

• Password reset links typically expire after 24 hours
• Request a new password reset link
• Complete the reset process promptly after receiving the new link

Can't Verify Identity

If you can't complete identity verification:

• Ensure your contact information (email, phone) is up to date
• Try an alternative verification method if available
• Contact IT Support for manual verification
• You may need to verify your identity in person or through your manager

Creating a Strong Password

Best Practices

• Use a unique password that you don't use elsewhere
• Consider using a passphrase (e.g., "Coffee@Morning!2024")
• Use a password manager to store complex passwords securely
• Never share your password with anyone
• Don't write passwords down or store them in unsecured locations

What to Avoid

• Don't use personal information (birthdays, names, addresses)
• Avoid common words or sequences (password123, qwerty, abc123)
• Don't reuse old passwords
• Avoid simple patterns or keyboard walks

After Resetting Your Password

Once you've successfully reset your password:

• Update your password on all devices where you're signed in
• You may be signed out automatically from some applications
• Re-authenticate any saved credentials in your browsers or applications
• Update mobile apps with your new password
• Test your new password on different systems to ensure it works

Password Expiration Policy

Your company may require periodic password changes:

• You'll typically receive advance notice before your password expires
• Change your password before it expires to avoid account lockout
• Follow the same password requirements when updating
• You cannot reuse recent passwords

Account Locked After Failed Attempts?

If your account is locked due to too many failed password attempts:

• Wait 30 minutes and try again
• Use the self-service password reset option
• Contact IT Support if you need immediate access

Need Help?

If you're unable to reset your password using self-service, contact IT Support with:

• Your username or email address
• Your employee ID
• Alternative contact information for verification
• Description of the issue you're experiencing

Important: IT Support will never ask for your password. If someone asks for your password, report it immediately.