Troubleshooting Wi-Fi Connection Issues

Fix Wi-Fi Connectivity Problems

Having trouble connecting to Wi-Fi? Follow these troubleshooting steps to resolve common connection issues.

Quick Fixes (Try These First):

1. Restart your device - A simple reboot often resolves connectivity issues
2. Toggle Wi-Fi off and on - Disable and re-enable Wi-Fi in your settings
3. Forget and reconnect - Forget the network, then reconnect with your password
4. Move closer to router - Ensure you're within range of the access point
5. Check airplane mode - Make sure airplane mode is disabled

BetterHealth Wi-Fi Networks:

• BetterHealth-Corporate - Primary network for employees (requires credentials)
• BetterHealth-Guest - For visitors (password available at reception)
• BetterHealth-Secure - High-security network for sensitive data

Advanced Troubleshooting:

Windows:

1. Open Settings → Network & Internet → Status
2. Click Network troubleshooter
3. Follow the on-screen instructions
4. If needed, reset network settings: Network reset

Mac:

1. Go to System Preferences → Network
2. Select Wi-Fi and click Advanced
3. Remove the network from Preferred Networks
4. Click OK and reconnect

Still Having Issues?

If problems persist:

• Check if other devices can connect (rules out device-specific issues)
• Verify your account credentials are correct
• Contact IT Support with your location and device details
• Request a network connectivity test

Pro Tip: Keep your device's operating system and network drivers updated for optimal connectivity.